About MBT

Frequently Asked Questions

FAQ's

  1. What is MBT's Routing Number?
  2. How do I place a stop payment on a check?
  3. How do I register for eStatements?
  4. I need to report my debit or ATM card lost or stolen, what number do I need to call?
  5. What are MBT’s hours?
  6. Where are your ATMs located?
  7. How long will it take for MBT to respond to my email request?
  8. Do I have to come to the bank to change my account type?
  9. Are my deposits insured?
  10. What do I do if I forgot my Username or Password?
  11. How can I get a new PIN number for my debit or ATM card?
  12. How can I order checks?
  13. How can I change my address/phone number?
  14. What Federal Holidays does MBT observe?
  15. What is bill pay’s phone number?
  16. How do I switch my account from another financial institution to MBT?
  17. How do I request ENLIST Volunteers or a Sponsorship Contribution?

 

  1. What is MBT's Routing Number?

    072402157

  2. How do I place a stop payment on a check?

    You have two options to request a stop payment on a check that has been lost or is no longer valid. Visit any branch office or call our Customer Service Center at 800-321-0032. In order to place a stop payment, you will need the check number, dollar amount, the date on the check, and the payee. A nominal fee may apply.

  3. How do I register for eStatements?

    Please complete the eStatement registration form and return it to us by mail or any MBT Office.

  4. I need to report my debit or ATM card lost or stolen, what number do I need to call?

    Please call us immediately at 800-321-0032. Visit our Security Center for more information.

  5. What are MBT’s hours?

    Hours vary by location.

  6. Where are your ATMs located?

    Please visit our locations page for details.

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  7. How long will it take for MBT to respond to my email request?

    Monroe Bank & Trust is committed to responding to inquiries as soon as we are able. You should typically receive a response from us within one business day.

  8. Do I have to come to the bank to change my account type?

    Please call us at 800-321-0032 for assistance.

  9. Are my deposits insured?

    Monroe Bank & Trust deposit accounts are FDIC insured. Types of insured deposit accounts are savings, checking, time deposits (Certificate of Deposit), Club, Money Market Accounts and certain retirement accounts. Learn more about FDIC insurance.

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  10. What do I do if I forgot my Username or Password?

    For security purposes limited assistance may be available by calling us at 800-321-0032. You may need to visit a branch in-person to obtain your Access ID.

  11. How can I get a new PIN number for my debit or ATM card?

    Please call us at 800-992-3808 to reset your PIN number.

  12. How can I order checks?

    You can order checks online, in-branch or by phone.

  13. How can I change my address/phone number?

    Moving? Going on an extended vacation? Be sure to get your statements by completing and returning a signed Change of Address Form.  And be sure to tell us when you return, too!

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  14. What Federal Holidays does MBT observe?

    Columbus Day – October 12, 2015
    Veterans' Day – November 11, 2015
    Thanksgiving Day – November 26, 2015
    Christmas Day – December 25, 2015
    New Years Day - January 1, 2016
    Martin Luther King, Jr. Day - January 18, 2016
    Washington’s Birthday - February 15, 2016
    Memorial Day - May 30, 2016
    Independence Day - July 4, 2016
    Labor Day - September 5, 2016
    Columbus Day - October 10, 2016
    Veterans Day - November 11, 2016
    Thanksgiving Day - November 24, 2016
    Christmas Day - December 25, 2016

  15. What is bill pay’s phone number?

    Bill Pay Customer Service can be reached at 844-816-0518 between the hours of 7:00 AM - 1:00 AM ET, 7 days a week.

  16. How do I switch my account from another financial institution to MBT?

    We can help you every step of the way. For detailed instructions and easy-to-use forms, learn more about your switch to Monroe Bank & Trust.

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  17. How do I request ENLIST Volunteers or a Sponsorship Contribution?

    Monroe Bank & Trust is proud of our commitment to the communities we serve. Please visit the ENLIST section of our website for details about our award winning employee volunteer program. You may also visit the Charitable Contribution section for information about sponsorships.

 

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